Sakuraba39
Member
I have to say, this has been the most frustrating interaction with any company I have tried to deal with. I have had to call them 10 times and I get a different issue each time I call.
I got a hold of an actual pharmacist once and she was very helpful, but every CS rep seems to have a different note on my account that has nothing to do with the issue the last one I spoke to.
I have only read good things about them on here which is the only reason I decided to use them. I have a hard time believing that everyone else was required to jump through so many hoops or else I would have read about it.
Among other things I've had to deal with:
1. Their fax machine not getting my fax from the doctor's office, twice
2. "We'll call you when it comes in" - they don't
3. They don't accept electronic faxes from doctors
4. "We'll call you if there's a problem" - they don't
5. "We can't fill this prescription because it's for powdered nandrolone" - yeah, isn't that what you do? Compound powdered substances into injectables?
6. "We can't fill that prescription because your doctor called for 10ml and we only dispense 5ml" - Send 2 5ml, IDK?
7. Finally, everything seemed OK, then they tell me that they're out and won't have more for another week. Call back later.
8. I wait a few days to call back and I get "We can't fill that order because we need billing information from your doctor" - WTF? You're billing me, not my doctor
9. "We'll call you back when it's in stock" - right, like all the other times you called back.
Has anyone else undergone something like this? Between every issue I listed there was at least a day in-between contact. They've never contacted me for any issue and every time I call there is a complication that seemingly didn't exist the previous call.
My doctor's office is already tired of dealing with them. They've faxed 4 Rx and had two nurses call already.
They have the lowest prices on ND, but this is sure an unprofessional way to go about things.
Thanks for your indulgence.
I got a hold of an actual pharmacist once and she was very helpful, but every CS rep seems to have a different note on my account that has nothing to do with the issue the last one I spoke to.
I have only read good things about them on here which is the only reason I decided to use them. I have a hard time believing that everyone else was required to jump through so many hoops or else I would have read about it.
Among other things I've had to deal with:
1. Their fax machine not getting my fax from the doctor's office, twice
2. "We'll call you when it comes in" - they don't
3. They don't accept electronic faxes from doctors
4. "We'll call you if there's a problem" - they don't
5. "We can't fill this prescription because it's for powdered nandrolone" - yeah, isn't that what you do? Compound powdered substances into injectables?
6. "We can't fill that prescription because your doctor called for 10ml and we only dispense 5ml" - Send 2 5ml, IDK?
7. Finally, everything seemed OK, then they tell me that they're out and won't have more for another week. Call back later.
8. I wait a few days to call back and I get "We can't fill that order because we need billing information from your doctor" - WTF? You're billing me, not my doctor
9. "We'll call you back when it's in stock" - right, like all the other times you called back.
Has anyone else undergone something like this? Between every issue I listed there was at least a day in-between contact. They've never contacted me for any issue and every time I call there is a complication that seemingly didn't exist the previous call.
My doctor's office is already tired of dealing with them. They've faxed 4 Rx and had two nurses call already.
They have the lowest prices on ND, but this is sure an unprofessional way to go about things.
Thanks for your indulgence.
