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Doctor and Clinic Reviews
My Defy Medical experience so far
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<blockquote data-quote="Blackhawk" data-source="post: 173248" data-attributes="member: 16042"><p>I have had all of your complaints occur as well. I have a couple recommendations.</p><p></p><p>Do not depend on email or message callbacks. Call and if the person you speak with can't solve everything on that call and then send you email confirmation, call back the next day. Rinse, repeat until the issue is taken care of. I realize this isn't the way it "should" be, but it works. I have found generally most of the staff to try to do their best to fully resolve things when speaking one on one.</p><p></p><p>Express kindness and gratefulness while on the phone, but be persistent about what you want.</p><p></p><p>Sounds like you had some other glitches, but stay ahead of the game regarding your med refills. Put it on your calendar and take care of it before you are running out. If you get the right person on the phone and explain that you need your meds before refill date for a specific compelling reason, you will get action. But still don't expect your meds for a good 8-10 days from ordering</p><p></p><p>Double check all orders before hitting submit. when I have received assistance and someone has put items in my cart, there have been egregious errors compared to what I wanted... wrong dose, wrong pharmacy, wrong quantity, added "Extras" that I do not purchase from defy like syringes etc. (And no! syringes are not free from Empower when ordered through Defy!)</p><p></p><p>Agree, don't bother paying more for faster shipping. From empower to my location, 2 day is the same delivery time as standard. Zero difference from paying more.</p></blockquote><p></p>
[QUOTE="Blackhawk, post: 173248, member: 16042"] I have had all of your complaints occur as well. I have a couple recommendations. Do not depend on email or message callbacks. Call and if the person you speak with can't solve everything on that call and then send you email confirmation, call back the next day. Rinse, repeat until the issue is taken care of. I realize this isn't the way it "should" be, but it works. I have found generally most of the staff to try to do their best to fully resolve things when speaking one on one. Express kindness and gratefulness while on the phone, but be persistent about what you want. Sounds like you had some other glitches, but stay ahead of the game regarding your med refills. Put it on your calendar and take care of it before you are running out. If you get the right person on the phone and explain that you need your meds before refill date for a specific compelling reason, you will get action. But still don't expect your meds for a good 8-10 days from ordering Double check all orders before hitting submit. when I have received assistance and someone has put items in my cart, there have been egregious errors compared to what I wanted... wrong dose, wrong pharmacy, wrong quantity, added "Extras" that I do not purchase from defy like syringes etc. (And no! syringes are not free from Empower when ordered through Defy!) Agree, don't bother paying more for faster shipping. From empower to my location, 2 day is the same delivery time as standard. Zero difference from paying more. [/QUOTE]
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Doctor and Clinic Reviews
My Defy Medical experience so far
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