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Doctor and Clinic Reviews
My Defy Medical experience so far
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<blockquote data-quote="Deanna@Defy" data-source="post: 173209" data-attributes="member: 40243"><p>Hello all.</p><p>As [USER=22031]@52hoosier[/USER] mentioned, this is DEFINITELY at the top of system improvements we are working on to make your experience(s) with us more personalized and efficient. We pride ourselves on great service, but our technology has not always kept up with expectations.</p><p></p><p>Handling orders for controlled substances is complex behind the scenes, and we are working with our pharmacy partners find additional ways to streamline the process wherever possible for your benefit.</p><p></p><p>In addition, we are investing in a new EHR (Electronic Health Record) platform that will be completed and rolled out this summer. It should greatly improve the notification process and communication to keep things running smoothly, as well as minimize (if not eliminate) most of the pain points expressed here.</p><p></p><p>[USER=40269]@TestOneTwo[/USER], we are focused on improving the quality of our individual and electronic communications – and I apologize that we don’t always get it right.</p><p></p><p>But please know we sincerely appreciate your continued feedback and make adjustments based on input like this on what’s working well, and where we can do better.</p><p></p><p>Deanna</p></blockquote><p></p>
[QUOTE="Deanna@Defy, post: 173209, member: 40243"] Hello all. As [USER=22031]@52hoosier[/USER] mentioned, this is DEFINITELY at the top of system improvements we are working on to make your experience(s) with us more personalized and efficient. We pride ourselves on great service, but our technology has not always kept up with expectations. Handling orders for controlled substances is complex behind the scenes, and we are working with our pharmacy partners find additional ways to streamline the process wherever possible for your benefit. In addition, we are investing in a new EHR (Electronic Health Record) platform that will be completed and rolled out this summer. It should greatly improve the notification process and communication to keep things running smoothly, as well as minimize (if not eliminate) most of the pain points expressed here. [USER=40269]@TestOneTwo[/USER], we are focused on improving the quality of our individual and electronic communications – and I apologize that we don’t always get it right. But please know we sincerely appreciate your continued feedback and make adjustments based on input like this on what’s working well, and where we can do better. Deanna [/QUOTE]
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Doctor and Clinic Reviews
My Defy Medical experience so far
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