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Doctor and Clinic Reviews
My Defy Medical experience so far
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<blockquote data-quote="TestOneTwo" data-source="post: 173129" data-attributes="member: 40269"><p>What I found bizarre was that even the early “processing” of my order, as in ordering and paying before my refill date and then having it held until it’s due, didn’t do anything to speed things up. In fact, in this case it had delayed it and according to the admin I spoke with yesterday it’s best not to order before the due date. I believe the process should be automated by a subscription system. I want my medication to be reliably delivered no matter what, much like a magazine or milk, water or whatever. Obviously, if there are changes to be made or something else is required in order for the delivery to go ahead, a <u>timely</u> notification prior would help. Other than that the default should be just send it with plenty of notifications ahead of time about what and when it’s going to be sent.</p><p>I also very much prefer to talk to the same person again. Right now it seems to be run like a call center with random call allocations. Why not organizing the country into smaller regions each one of which is covered by its own inside rep(s)? Any occasional overflow due to spikes can then still be covered by the rest of the team but that should be the exception.</p></blockquote><p></p>
[QUOTE="TestOneTwo, post: 173129, member: 40269"] What I found bizarre was that even the early “processing” of my order, as in ordering and paying before my refill date and then having it held until it’s due, didn’t do anything to speed things up. In fact, in this case it had delayed it and according to the admin I spoke with yesterday it’s best not to order before the due date. I believe the process should be automated by a subscription system. I want my medication to be reliably delivered no matter what, much like a magazine or milk, water or whatever. Obviously, if there are changes to be made or something else is required in order for the delivery to go ahead, a [U]timely[/U] notification prior would help. Other than that the default should be just send it with plenty of notifications ahead of time about what and when it’s going to be sent. I also very much prefer to talk to the same person again. Right now it seems to be run like a call center with random call allocations. Why not organizing the country into smaller regions each one of which is covered by its own inside rep(s)? Any occasional overflow due to spikes can then still be covered by the rest of the team but that should be the exception. [/QUOTE]
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Doctor and Clinic Reviews
My Defy Medical experience so far
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