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Testosterone Replacement, Low T, HCG, & Beyond
Testosterone Basics & Questions
Issues with Empower Pharmacy
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<blockquote data-quote="Nelson Vergel" data-source="post: 248012" data-attributes="member: 3"><p>I contacted Empower's management and they sent me this:</p><p></p><p>"Empower Pharmacy is dedicated to expanding access to quality, affordable medication. In our work to serve others, it is important we communicate with transparency to you - our valued customer.</p><p></p><p>There are several things that have contributed to delays and longer turnaround times, including rapid increases in prescription volume and staffing shortages.</p><p></p><p>These challenges have impacted our prescription processing turnaround time, causing a 7–10 business day delay (with Semaglutide orders being longer), which we are working diligently to alleviate. Although these efforts cannot happen overnight, we aim to return to our normal turnaround time quickly, with measurable improvements each week, as well as implement long-term solutions that will ultimately improve your experience with our pharmacy and avoid these issues from recurring.</p><p></p><p>As a preventative measure to avoid further delays to your patients’ orders, we ask that all prescriptions submitted include the following:</p><p></p><ul> <li data-xf-list-type="ul">Patient name</li> <li data-xf-list-type="ul">Patient demographics (address, phone, date of birth)</li> <li data-xf-list-type="ul">Medication name, strength, vial size, quantity, and refills (if any)</li> <li data-xf-list-type="ul">Proper directions for use</li> <li data-xf-list-type="ul">Last office visit date and diagnosis for controlled substances for clinics with out-of-state patients</li> <li data-xf-list-type="ul">Patient ID (driver’s license) on file to ship a controlled substance to the following states: AL, HI, IN, KS, KY, LA, MA, MS, OK, SD, and WI</li> <li data-xf-list-type="ul">Prescriber's legible signature and date</li> </ul><p></p><p>To request help with viewing the status of your patients’ pending orders in LifeFile, <a href="http://go.empowerpharmacy.com/l/873841/2023-02-28/2bmtfbc" target="_blank">CLICK HERE</a>.</p><p></p><p>Utilizing LifeFile, our online portal for patient-specific prescriptions, will also increase the speed at which your patient orders are filled. If you require access or additional training, please contact your Empower representative."</p></blockquote><p></p>
[QUOTE="Nelson Vergel, post: 248012, member: 3"] I contacted Empower's management and they sent me this: "Empower Pharmacy is dedicated to expanding access to quality, affordable medication. In our work to serve others, it is important we communicate with transparency to you - our valued customer. There are several things that have contributed to delays and longer turnaround times, including rapid increases in prescription volume and staffing shortages. These challenges have impacted our prescription processing turnaround time, causing a 7–10 business day delay (with Semaglutide orders being longer), which we are working diligently to alleviate. Although these efforts cannot happen overnight, we aim to return to our normal turnaround time quickly, with measurable improvements each week, as well as implement long-term solutions that will ultimately improve your experience with our pharmacy and avoid these issues from recurring. As a preventative measure to avoid further delays to your patients’ orders, we ask that all prescriptions submitted include the following: [LIST] [*]Patient name [*]Patient demographics (address, phone, date of birth) [*]Medication name, strength, vial size, quantity, and refills (if any) [*]Proper directions for use [*]Last office visit date and diagnosis for controlled substances for clinics with out-of-state patients [*]Patient ID (driver’s license) on file to ship a controlled substance to the following states: AL, HI, IN, KS, KY, LA, MA, MS, OK, SD, and WI [*]Prescriber's legible signature and date [/LIST] To request help with viewing the status of your patients’ pending orders in LifeFile, [URL='http://go.empowerpharmacy.com/l/873841/2023-02-28/2bmtfbc']CLICK HERE[/URL]. Utilizing LifeFile, our online portal for patient-specific prescriptions, will also increase the speed at which your patient orders are filled. If you require access or additional training, please contact your Empower representative." [/QUOTE]
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Testosterone Replacement, Low T, HCG, & Beyond
Testosterone Basics & Questions
Issues with Empower Pharmacy
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