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Compounding Pharmacy Product Reviews
I'm looking for members that use Optum Pharmacy for HCG.
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<blockquote data-quote="Matthew1975" data-source="post: 238848" data-attributes="member: 16306"><p>I agree, Nelson! I think it's an excellent value, especially for all the "extras" they include. The only thing I will say is that the initial set up is not easy. Have to call them, set up a profile, then get Defy to send them a prescription, then Optum calls you back (I called them back, found that to be easier). </p><p></p><p>I second time I called, they didn't have me in their system. Thanks to an excellent Customer Service rep, she figured out that whomever put me in the system initially entered my birthday wrong (they reversed 2 digits), once that was taken care of, everything after that was smooth on Optum's end. </p><p></p><p>There was a slight delay because somehow, the script that was sent by Defy didn't indicate a route of administration, but Optum called them and I also reached out to Defy, the issue was fixed in about 20 minutes.</p><p></p><p>Mistakes happen, but it's often what a company does to resolve the mistake that often makes the difference, and Optum and Defy excel (no pun intended) in that area.</p></blockquote><p></p>
[QUOTE="Matthew1975, post: 238848, member: 16306"] I agree, Nelson! I think it's an excellent value, especially for all the "extras" they include. The only thing I will say is that the initial set up is not easy. Have to call them, set up a profile, then get Defy to send them a prescription, then Optum calls you back (I called them back, found that to be easier). I second time I called, they didn't have me in their system. Thanks to an excellent Customer Service rep, she figured out that whomever put me in the system initially entered my birthday wrong (they reversed 2 digits), once that was taken care of, everything after that was smooth on Optum's end. There was a slight delay because somehow, the script that was sent by Defy didn't indicate a route of administration, but Optum called them and I also reached out to Defy, the issue was fixed in about 20 minutes. Mistakes happen, but it's often what a company does to resolve the mistake that often makes the difference, and Optum and Defy excel (no pun intended) in that area. [/QUOTE]
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Add and Read Reviews
Compounding Pharmacy Product Reviews
I'm looking for members that use Optum Pharmacy for HCG.
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