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Testosterone Replacement, Low T, HCG, & Beyond
Testosterone Basics & Questions
Defy Shipping/Order Processing - Gotta be better
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<blockquote data-quote="Jon H" data-source="post: 250076" data-attributes="member: 6219"><p>I've never had an issue with Defy that I couldn't work out over the phone, and with their expanded customer service hours they made it even more convenient.</p><p></p><p>Certain issues that I've experienced, but were all worked out.</p><p>I've had the email stating "Your medication is ready to be refilled" issue several times. This has been due to ambiguity of the message (e.g., The message was really for Oxandrolone but never stated that in the message, but I tried to order Testosterone which wasn't due for another couple weeks.).</p><p></p><p>My Cart - I've had issues several times with My Shopping Cart, but once I figured out what was going on it was easy to fix. Whenever I have a consult, they take whatever I'm able to be prescribed and prefill my cart with those items. Then I get the phone call or message asking me if I need any assistance, which I may not be home for. I just have to review my shopping cart, remove the items I don't want, and add the ones I do. It's a minor hassle.</p><p></p><p>Not being able to order meds that I know I'm allowed to order - There were some changes recently to how Defy controls what you can select to put in your cart, which I'm sure is necessary to keep regulators happy. Some meds weren't registered as being allowed, even though they were in my consult notes. I just made a phone call each time, and within 15 minutes the whole issue was resolved, to include my order being processed while I was on the phone.</p><p></p><p>Processing Time - It seems like there may be a few more days of "limbo" where Defy is working on the order before I get the message that it's being processed by the pharmacy, but I haven't experienced anything bad enough to get mad about. To be honest I've had far more issues/frustrations related to prescription refills with my family doctor, insurance company, and mainstream pharmacy, than I've ever had with Defy. </p><p></p><p>Ordering BAC water for peptides - This one is pretty clear. BAC water is only supposed to be provided in quantities sufficient to reconstitute the meds we are being prescribed at the time. It's an invalid argument to think Empower is going to provide a bunch of 30mL BAC water containers so they can be used to inject research peptides that are illegal to inject or that were bought from an oversees pharmacy without a prescription. The DEA and Big Pharma have their sights set on running companies like Defy and Empower out of business, and they are just looking for an excuse. We should do everything we can to help Defy <u>not</u> give them one.</p></blockquote><p></p>
[QUOTE="Jon H, post: 250076, member: 6219"] I've never had an issue with Defy that I couldn't work out over the phone, and with their expanded customer service hours they made it even more convenient. Certain issues that I've experienced, but were all worked out. I've had the email stating "Your medication is ready to be refilled" issue several times. This has been due to ambiguity of the message (e.g., The message was really for Oxandrolone but never stated that in the message, but I tried to order Testosterone which wasn't due for another couple weeks.). My Cart - I've had issues several times with My Shopping Cart, but once I figured out what was going on it was easy to fix. Whenever I have a consult, they take whatever I'm able to be prescribed and prefill my cart with those items. Then I get the phone call or message asking me if I need any assistance, which I may not be home for. I just have to review my shopping cart, remove the items I don't want, and add the ones I do. It's a minor hassle. Not being able to order meds that I know I'm allowed to order - There were some changes recently to how Defy controls what you can select to put in your cart, which I'm sure is necessary to keep regulators happy. Some meds weren't registered as being allowed, even though they were in my consult notes. I just made a phone call each time, and within 15 minutes the whole issue was resolved, to include my order being processed while I was on the phone. Processing Time - It seems like there may be a few more days of "limbo" where Defy is working on the order before I get the message that it's being processed by the pharmacy, but I haven't experienced anything bad enough to get mad about. To be honest I've had far more issues/frustrations related to prescription refills with my family doctor, insurance company, and mainstream pharmacy, than I've ever had with Defy. Ordering BAC water for peptides - This one is pretty clear. BAC water is only supposed to be provided in quantities sufficient to reconstitute the meds we are being prescribed at the time. It's an invalid argument to think Empower is going to provide a bunch of 30mL BAC water containers so they can be used to inject research peptides that are illegal to inject or that were bought from an oversees pharmacy without a prescription. The DEA and Big Pharma have their sights set on running companies like Defy and Empower out of business, and they are just looking for an excuse. We should do everything we can to help Defy [U]not[/U] give them one. [/QUOTE]
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Defy Shipping/Order Processing - Gotta be better
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