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Testosterone Replacement, Low T, HCG, & Beyond
Testosterone Basics & Questions
Defy Shipping/Order Processing - Gotta be better
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<blockquote data-quote="lunchbeast" data-source="post: 250000" data-attributes="member: 17414"><p>Been my experience lately too. I've got a post on here someplace about mysterious charges in my cart and the frustration and aggravation trying to get somebody to deal with that. I finally did get it cleared up (if their website truly is fixed as they claim), but I was completely taken aback with their cavalier attitude - they adjusted the charges, but nobody seemed remotely concerned that there were charges they could see that I couldn't and that the arithmetic for the items in the cart did not match the cart's total.</p><p></p><p>Also, while I know it's not strictly Defy, I ran into a new problem ordering BAC water through their website. I use a lot of peptides, so I go through a lot of BAC water, and I normally order a half-dozen of those 30ml bottles on a semi-regular basis. My order last month resulted in a call from Defy/Tiffany, on behalf of the pharmacy (I don't remember which one) wanting to know why I was ordering so much BAC water...the same kind of order that shows up multiple times in my order history. I explained why, and she took that explanation back to said pharmacy. </p><p></p><p>However, it would appear somebody's conscience has gotten the better of them and said pharmacy has decided to sacrifice profits in order to engage in the heretofore largely ignored nationwide epidemic of BAC water abuse. Tiffany called back to let me know that said pharmacy will no longer "...sell BAC water by itself...". </p><p></p><p>I indicated I didn't have a pharmacy preference for BAC water and asked if she could switch my order to the other pharmacy. Again, I don't remember which was which. Tiffany was out in front of me on this, trying to do the right customer service thing, and had already checked. The other pharmacy would sell BAC water alone, but they had eliminated the 30ml bottles and only sold 10ml bottles now, although they kept the same price...effectively tripling the price. I applaud them - that should markedly cut into rampant BAC water addiction. Tiffany inquired if I still wanted my order (at triple the price), and I declined. I asked her if there was any way Defy might engage the pharmacies to roll back these changes, which netted me a negative response.</p><p></p><p>All joking aside, I realize it's not Defy selling those supplies, but they are providing a largely captured and very profitable customer base to Empower and Hallandale, and it feels like Defy could step up on our behalf and exert some influence in these situations - "Take care of our patients or we'll find somebody else...". </p><p></p><p>Even after all that, a month later Defy's website still shows 30ml BAC bottles available from both pharmacies. Don't get me started on website problems...</p><p></p><p>As others have stated, I really like Dr. Saya, but all the other issues are starting to overwhelm that.</p></blockquote><p></p>
[QUOTE="lunchbeast, post: 250000, member: 17414"] Been my experience lately too. I've got a post on here someplace about mysterious charges in my cart and the frustration and aggravation trying to get somebody to deal with that. I finally did get it cleared up (if their website truly is fixed as they claim), but I was completely taken aback with their cavalier attitude - they adjusted the charges, but nobody seemed remotely concerned that there were charges they could see that I couldn't and that the arithmetic for the items in the cart did not match the cart's total. Also, while I know it's not strictly Defy, I ran into a new problem ordering BAC water through their website. I use a lot of peptides, so I go through a lot of BAC water, and I normally order a half-dozen of those 30ml bottles on a semi-regular basis. My order last month resulted in a call from Defy/Tiffany, on behalf of the pharmacy (I don't remember which one) wanting to know why I was ordering so much BAC water...the same kind of order that shows up multiple times in my order history. I explained why, and she took that explanation back to said pharmacy. However, it would appear somebody's conscience has gotten the better of them and said pharmacy has decided to sacrifice profits in order to engage in the heretofore largely ignored nationwide epidemic of BAC water abuse. Tiffany called back to let me know that said pharmacy will no longer "...sell BAC water by itself...". I indicated I didn't have a pharmacy preference for BAC water and asked if she could switch my order to the other pharmacy. Again, I don't remember which was which. Tiffany was out in front of me on this, trying to do the right customer service thing, and had already checked. The other pharmacy would sell BAC water alone, but they had eliminated the 30ml bottles and only sold 10ml bottles now, although they kept the same price...effectively tripling the price. I applaud them - that should markedly cut into rampant BAC water addiction. Tiffany inquired if I still wanted my order (at triple the price), and I declined. I asked her if there was any way Defy might engage the pharmacies to roll back these changes, which netted me a negative response. All joking aside, I realize it's not Defy selling those supplies, but they are providing a largely captured and very profitable customer base to Empower and Hallandale, and it feels like Defy could step up on our behalf and exert some influence in these situations - "Take care of our patients or we'll find somebody else...". Even after all that, a month later Defy's website still shows 30ml BAC bottles available from both pharmacies. Don't get me started on website problems... As others have stated, I really like Dr. Saya, but all the other issues are starting to overwhelm that. [/QUOTE]
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