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Doctor and Clinic Reviews
Defy Medical costumer service beyond exceptional
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<blockquote data-quote="Gman86" data-source="post: 138654" data-attributes="member: 15043"><p>This is my exact experience as well. I literally can’t imagine any other place being better than Defy. I honest to god think it’s impossible, not even exaggerating lol. The customer service is A+, Dr. Saya and Nurse Jill have been beyond amazing, prices for everything are extremely affordable. I just don’t know what else I could want from an HRT clinic. My labs are covered by my insurance, so I just call and request the labs I want, and usually I get an email that same day with the lab requisition, sometimes the next morning depending on when I called. If I want a prescription sent to a local pharmacy, I pay them $25 to send the script, and then my insurance covers the prescription at my local pharmacy, no copay. So for aromasin, it only costs me the $25 for the call in fee, and they put enough refills on it to last 3 months. When I wanted to try adding transdermal pregnenolone, I called them, and the girl said she would talk to the medical staff and call me back. An hour later she called me back and said it was fine. She put in the order to Empower and the order shipped out not too long after that. Everyone you talk to literally couldn’t be any nicer. Idk where they find these people, but they are all extremely nice and helpful. I could go on and on, but overall, I just couldn’t be any happier with my experience. I just wish I would of found them sooner. I feel like I sound like a Defy shill at this point lol, but I’ve been to two other clinics, and my experiences with both of them were just horrible. I’m just so thankful that a place like Defy exists.</p></blockquote><p></p>
[QUOTE="Gman86, post: 138654, member: 15043"] This is my exact experience as well. I literally can’t imagine any other place being better than Defy. I honest to god think it’s impossible, not even exaggerating lol. The customer service is A+, Dr. Saya and Nurse Jill have been beyond amazing, prices for everything are extremely affordable. I just don’t know what else I could want from an HRT clinic. My labs are covered by my insurance, so I just call and request the labs I want, and usually I get an email that same day with the lab requisition, sometimes the next morning depending on when I called. If I want a prescription sent to a local pharmacy, I pay them $25 to send the script, and then my insurance covers the prescription at my local pharmacy, no copay. So for aromasin, it only costs me the $25 for the call in fee, and they put enough refills on it to last 3 months. When I wanted to try adding transdermal pregnenolone, I called them, and the girl said she would talk to the medical staff and call me back. An hour later she called me back and said it was fine. She put in the order to Empower and the order shipped out not too long after that. Everyone you talk to literally couldn’t be any nicer. Idk where they find these people, but they are all extremely nice and helpful. I could go on and on, but overall, I just couldn’t be any happier with my experience. I just wish I would of found them sooner. I feel like I sound like a Defy shill at this point lol, but I’ve been to two other clinics, and my experiences with both of them were just horrible. I’m just so thankful that a place like Defy exists. [/QUOTE]
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Doctor and Clinic Reviews
Defy Medical costumer service beyond exceptional
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