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Defy - Is this normally how they work? Negative experience so far...
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<blockquote data-quote="Hanzt" data-source="post: 261063" data-attributes="member: 12189"><p>Just had my first call with them. I really wanted to like them and handle everything thru them... No doctor on the call, it was a nurse. I thought I was told the first call would be with a doctor when I was looking into it. I figured not a huge deal if she is good. Time allotted was 60 minutes, but it only lasted about 35 minutes. She was nice but seems kind of scripted in that she stuck to the long list of recommendations that was pre-prepared and just going thru the motions. Some things she even admitted I was not really needing but if I wanted, I might get levels up in certain areas even though they were at a good place generally speaking (such as growth hormone). She recommended something to stimulate my LH production when I'm not making any since my pituitary stopped working...ok that's relatively minor. But what threw me is they really, really want you to buy EVERYTHING thru them and only their connected pharmacy. They will not fax a prescription to Express Scripts so that my testosterone would be covered by my insurance. They totally refuse. I'm paying Defy for medical consults on my T levels, they can prescribe me testosterone, but even though they could help me cover the Testosterone cost, sending a prescription to Express Scripts is not something they will do. They will send prescriptions to their pharmacy of course. WTF. It really feels like product pushing. Next, I got a huge list of stuff in my cart. $1,300 if I ordered it all. A few where choices, so it would be in the $700 range realistically. Some prices were good for supplements etc. But again, I could also get <span style="font-size: 15px">Anastrozole covered most likely thru insurance as well as T. But they won't help. FINALLY the most BIZZARE thing is they wanted me to sign this, their email: </span></p><p></p><p>Hello,</p><p></p><p>I sent you a Transfer of Care form to your email. Please read and complete the form before I process your order. I see you received Testosterone from another provider. Even though you are not ordering Testosterone right now from us, we just want to make sure our patients understand that they can only receive TRT meds from Defy Medical when transferring care over to us. If you have any questions, please feel free to respond back to this email.</p><p></p><p></p><p>Thank you for your time,</p><p></p><p>If I signed that, I would not be able to get testosterone covered thru insurance. I told them I would keep getting it thru my other doctor due to the insurance issue, and they we trying to block that it seems. This isn't my first rodeo. Seems totally shady. Why would anyone sign that? I have had a lot of doctors over the years, including fuctional and alternative dr's. No one has ever take this approach. Of course I refused. So they told me to "Please disregard" when I pushed back. </p><p></p><p>Should I be looking for another "doctor"? Starting to feel like it this early in the process.</p><p></p><p>Thanks</p></blockquote><p></p>
[QUOTE="Hanzt, post: 261063, member: 12189"] Just had my first call with them. I really wanted to like them and handle everything thru them... No doctor on the call, it was a nurse. I thought I was told the first call would be with a doctor when I was looking into it. I figured not a huge deal if she is good. Time allotted was 60 minutes, but it only lasted about 35 minutes. She was nice but seems kind of scripted in that she stuck to the long list of recommendations that was pre-prepared and just going thru the motions. Some things she even admitted I was not really needing but if I wanted, I might get levels up in certain areas even though they were at a good place generally speaking (such as growth hormone). She recommended something to stimulate my LH production when I'm not making any since my pituitary stopped working...ok that's relatively minor. But what threw me is they really, really want you to buy EVERYTHING thru them and only their connected pharmacy. They will not fax a prescription to Express Scripts so that my testosterone would be covered by my insurance. They totally refuse. I'm paying Defy for medical consults on my T levels, they can prescribe me testosterone, but even though they could help me cover the Testosterone cost, sending a prescription to Express Scripts is not something they will do. They will send prescriptions to their pharmacy of course. WTF. It really feels like product pushing. Next, I got a huge list of stuff in my cart. $1,300 if I ordered it all. A few where choices, so it would be in the $700 range realistically. Some prices were good for supplements etc. But again, I could also get [SIZE=15px][FONT=Segoe UI]Anastrozole covered most likely thru insurance as well as T. But they won't help. FINALLY the most BIZZARE thing is they wanted me to sign this, their email: [/FONT][/SIZE] Hello, I sent you a Transfer of Care form to your email. Please read and complete the form before I process your order. I see you received Testosterone from another provider. Even though you are not ordering Testosterone right now from us, we just want to make sure our patients understand that they can only receive TRT meds from Defy Medical when transferring care over to us. If you have any questions, please feel free to respond back to this email. Thank you for your time, If I signed that, I would not be able to get testosterone covered thru insurance. I told them I would keep getting it thru my other doctor due to the insurance issue, and they we trying to block that it seems. This isn't my first rodeo. Seems totally shady. Why would anyone sign that? I have had a lot of doctors over the years, including fuctional and alternative dr's. No one has ever take this approach. Of course I refused. So they told me to "Please disregard" when I pushed back. Should I be looking for another "doctor"? Starting to feel like it this early in the process. Thanks [/QUOTE]
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Defy - Is this normally how they work? Negative experience so far...
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