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Defy/Empower Wait Time?
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<blockquote data-quote="Esq" data-source="post: 93655" data-attributes="member: 15250"><p>I really hate to pile on here, because on the whole my experiences with Defy have been positive, including with front-office staff, but my most recent delay is unsettling. I reordered testosterone, HCG, and anastrozole on the morning of January 11 (last Thursday). I received both the order confirmation email (stating that the order would be processed once medical staff reviewed) and the order processed email (stating that the order had been reviewed and now was in processing) within about an hour of placing the order, so before noon. </p><p>.</p><p>As of today, I had received no futher communication, so I called Defy and was told that my order was sent to Empower on January 15 (this Monday), and therefore is still within the 24-72 hour compounding window. When I asked about the 4 day delay in sending to the pharmacy, I was told that it wasn't sent until medical staff reviewed it. When I told her I received email confirmation last Thursday morning that medical staff had reviewed and processed the order, she didn't really have a response other than to say "sometimes it takes a day or two after medical staff reviews for us to send to Empower." To make matters worse, she informed me that Empower was closed yesterday because of weather in Houston and didn't reopen until about an hour ago and was pretty backed up on orders.</p><p>.</p><p>So, just to be clear, apparently the 24-72 hour compounding window begins when Defy sends the order to Empower, which can take several days (4 days in my case). I took my last HCG shot yesterday, my last AI will be taken tonight, and I've got maybe a dose or two worth of test left. At this point, considering my order still hasn't been shipped, the best case scenario is that I get the meds sometime middle of next week, or 12-14 days after placing the order. That means I'll go at least a week without the AI and HCG and miss at least one test injection, and perhaps more. </p><p>.</p><p>I understand that I'm not going to drop dead or turn into a giant ball of estrogen in a week, but when treatment like this demands consistency and steady blood levels, this kind of delay is disheartening, especially to someone only a few months into treatment. I pleaded my situation with the rep I spoke with, but was told there was nothing she could do since the order already was with Empower and she couldn't do aynthing to speed it up.</p><p>.</p><p>I guess the lesson is to assume at least 2 weeks for the meds to arrive from the time you order, and plan accordingly. Prior orders with Defy have moved much more smoothly (my first test/HCG/AI order arrived only 4 days after placing the order), but based on this thread and others things are moving more slowly right now.</p></blockquote><p></p>
[QUOTE="Esq, post: 93655, member: 15250"] I really hate to pile on here, because on the whole my experiences with Defy have been positive, including with front-office staff, but my most recent delay is unsettling. I reordered testosterone, HCG, and anastrozole on the morning of January 11 (last Thursday). I received both the order confirmation email (stating that the order would be processed once medical staff reviewed) and the order processed email (stating that the order had been reviewed and now was in processing) within about an hour of placing the order, so before noon. . As of today, I had received no futher communication, so I called Defy and was told that my order was sent to Empower on January 15 (this Monday), and therefore is still within the 24-72 hour compounding window. When I asked about the 4 day delay in sending to the pharmacy, I was told that it wasn't sent until medical staff reviewed it. When I told her I received email confirmation last Thursday morning that medical staff had reviewed and processed the order, she didn't really have a response other than to say "sometimes it takes a day or two after medical staff reviews for us to send to Empower." To make matters worse, she informed me that Empower was closed yesterday because of weather in Houston and didn't reopen until about an hour ago and was pretty backed up on orders. . So, just to be clear, apparently the 24-72 hour compounding window begins when Defy sends the order to Empower, which can take several days (4 days in my case). I took my last HCG shot yesterday, my last AI will be taken tonight, and I've got maybe a dose or two worth of test left. At this point, considering my order still hasn't been shipped, the best case scenario is that I get the meds sometime middle of next week, or 12-14 days after placing the order. That means I'll go at least a week without the AI and HCG and miss at least one test injection, and perhaps more. . I understand that I'm not going to drop dead or turn into a giant ball of estrogen in a week, but when treatment like this demands consistency and steady blood levels, this kind of delay is disheartening, especially to someone only a few months into treatment. I pleaded my situation with the rep I spoke with, but was told there was nothing she could do since the order already was with Empower and she couldn't do aynthing to speed it up. . I guess the lesson is to assume at least 2 weeks for the meds to arrive from the time you order, and plan accordingly. Prior orders with Defy have moved much more smoothly (my first test/HCG/AI order arrived only 4 days after placing the order), but based on this thread and others things are moving more slowly right now. [/QUOTE]
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