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Re: customer service. I used to work in a medical office and I've always been impressed with Defy's response time. I've been a customer for about a year and a half. Today, I sent an email to their "generic" email address because honestly my question could wait for a few days... I had a phone...

I think you still should have a local primary care provider. For basic stuff. For example, shots if you're going to travel etc. My PCP does a physical exam every year and sends it to Defy.

Hey, I'm on the Southern Oregon Coast. With Defy, it's not about the money so much as they know what they are doing! I was a little nervous about the initial phone consult, but I was impressed with the way Dr. Saya was obviously listening to what I had to say. I was told that I'd paid for an...

Roguejim, My only negative issue has been uninformed medical care providers and high hematocrit. The benefits have been... huge! Six months or so before getting on TRT. I climbed to half dome in Yosemite with some friends. It was awful, because I had degenerated so much. I thought I was...

I've been on trt for about two and a half years now. I would rate my experience at 3.5. Right before starting my testosterone was just above 200. I'm 48yo. My life improved dramatically. I lost 50lbs in about a year. My energy levels came back. I can build muscle easily again. The brain fog has...

By the time my Hct was at 55 I definitely had symptoms. I was experiencing flushing, difficulty concentrating and weakness. I ended up in the ER for the first time in my life, but they wouldn't give me a therapeutic phlebotomy. Now my blood letting takes about 20 min. They use a 21g needle.

I ended up trying a do it yourself phlebotomy. I have white coat syndrome and I was rejected by the Red Cross several times because of my blood pressure. Then, I was really busy and forgot about trying to get a phlebotomy (stupid I know). By the time I went to the Red Cross again they rejected...

Hey, I've been shocked at how quickly they respond, even to emails. I've worked in a medical office in the past and I am amazed at how well Defy takes care of things.