Recent content by Deanna@Defy

Hello – Access to hCG remains a tremendous concern for us (at Defy Medical) and for our patients who rely on hCG as part of their health protocol. If you are a Defy patient, we encourage you to place an order as soon as possible to avoid the shipping deadline from Empower. In select states...

We can definitely assist with that. We offer a (up to) 1 hour "advice only" consult where we would not write the RXs for you, but will lay out a plan with you based on your lab results and discussion with the provider on symptoms, goals, etc. We recommend a comprehensive lab panel for men to be...

Great suggestion. I'll talk with the team here and see what we can put together for everyone.

Thanks for the kind words. Just wanted to let you know we are working with our pharmacy partners now to get faster and less expensive shipping options for patients. More details coming soon!

Hello - We take pride in ensuring our patients get the attention and care they want to get dialed in on the protocol(s) they need. I'm concerned you didn't feel you received that level of care. I understand the timing of labs may sometimes feel like an obstacle, but regular labs are our best and...

Thank you - we always strive to serve our patients well. Also, our online chat is encrypted and our email is also TLS encrypted (incoming and outgoing.) We use a service which automatically converts emails into links to a secure portal if for some reason a sender or recipient’s email system...

Jason noted that you hadn't been receiving the newsletter so I added your email to the list at that time - but we haven't sent a newsletter since then so that's why you haven't seen one (expect one this week). Working with controlled substances has many nuances which require physician sign...

Hello all. As @52hoosier mentioned, this is DEFINITELY at the top of system improvements we are working on to make your experience(s) with us more personalized and efficient. We pride ourselves on great service, but our technology has not always kept up with expectations. Handling orders for...