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<blockquote data-quote="UK_TRT_Guy" data-source="post: 215131" data-attributes="member: 43455"><p>There are several things here that I would like to address. First off, I have been a client of BMH for sometime as with any company, yes, they have had some issues with their customer service. However, in the past 6 months I've seen a dramatic improvement in both their turn around time to reply to my queries as well as their answering the phone when it rings, this was an issue for quite some time. I have spoken with the new Operations Manager and he has informed me that they have had a turnover in staff which obviously for a medium sized company like this doesn't come without headaches. I've known Mike since I started my treatment at BMH and I really feel that he cares about my treatment and has been able to help me through any questions or concerns that I may have had. Also, the other case managers they have are extremely helpful and knowledgeable which is one of the reasons I've stuck with BMH. </p><p></p><p>Your issues specifically...The Mojo Clinic & cost...Sam actually used to work for BMH and I have viewed his website and to be honest it appears that he has taken alot of ideas from what I can see is the how BMH does it, aside from the prescriptions and membership options. I think as with any new company is anything what it seems to be? You can see all of the TRT clinics in the UK are all fighting for a small market and will do anything to undercut the other to make themselves look better. BMH may be more expensive but do you trust that they have your treatment in their best interest? This for me is more important than cost really, while TRT can be a bit expensive, I'd prefer to ensure that everything that is being done to support me is about me and not about the competitor. I feel like BMH from Day 1 has done nothing but support me on my journey. </p><p></p><p>In all honesty it depends on what you want, it's like shopping for a new cooker, you can check 2 different places and get 2 different prices but one place does a 3 year warranty free of charge but can only help you on Saturdays between 1000-1500 and the other does a 2 year and charges you an extra £100 but is available 24/7...is that worth the extra £100 to you or do you risk your cooker breaking on Sunday and being without one for a week? You have to research and do what is best for you and for me, yes I pay a bit more than other clinics but I also am paying for a premium service which means all I have to worry about is administering my treatment, BMH does everything else for me. </p><p></p><p>Anyway, sorry to rant on as this is my first post on here but as was reading saw that this mention BMH which is my preferred clinic so felt that maybe I could help you out. I'd say speak to the Ops Manager and see if they can help you out but if you're not happy and think that moving elsewhere is better suited for you then you have that option too. Me personally, I'd stay because I know they are going to give me the best possible treatment and it's not about the money!</p></blockquote><p></p>
[QUOTE="UK_TRT_Guy, post: 215131, member: 43455"] There are several things here that I would like to address. First off, I have been a client of BMH for sometime as with any company, yes, they have had some issues with their customer service. However, in the past 6 months I've seen a dramatic improvement in both their turn around time to reply to my queries as well as their answering the phone when it rings, this was an issue for quite some time. I have spoken with the new Operations Manager and he has informed me that they have had a turnover in staff which obviously for a medium sized company like this doesn't come without headaches. I've known Mike since I started my treatment at BMH and I really feel that he cares about my treatment and has been able to help me through any questions or concerns that I may have had. Also, the other case managers they have are extremely helpful and knowledgeable which is one of the reasons I've stuck with BMH. Your issues specifically...The Mojo Clinic & cost...Sam actually used to work for BMH and I have viewed his website and to be honest it appears that he has taken alot of ideas from what I can see is the how BMH does it, aside from the prescriptions and membership options. I think as with any new company is anything what it seems to be? You can see all of the TRT clinics in the UK are all fighting for a small market and will do anything to undercut the other to make themselves look better. BMH may be more expensive but do you trust that they have your treatment in their best interest? This for me is more important than cost really, while TRT can be a bit expensive, I'd prefer to ensure that everything that is being done to support me is about me and not about the competitor. I feel like BMH from Day 1 has done nothing but support me on my journey. In all honesty it depends on what you want, it's like shopping for a new cooker, you can check 2 different places and get 2 different prices but one place does a 3 year warranty free of charge but can only help you on Saturdays between 1000-1500 and the other does a 2 year and charges you an extra £100 but is available 24/7...is that worth the extra £100 to you or do you risk your cooker breaking on Sunday and being without one for a week? You have to research and do what is best for you and for me, yes I pay a bit more than other clinics but I also am paying for a premium service which means all I have to worry about is administering my treatment, BMH does everything else for me. Anyway, sorry to rant on as this is my first post on here but as was reading saw that this mention BMH which is my preferred clinic so felt that maybe I could help you out. I'd say speak to the Ops Manager and see if they can help you out but if you're not happy and think that moving elsewhere is better suited for you then you have that option too. Me personally, I'd stay because I know they are going to give me the best possible treatment and it's not about the money! [/QUOTE]
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