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Doctor and Clinic Reviews
Defy 'Call-in Fee'?
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<blockquote data-quote="Jon H" data-source="post: 245386" data-attributes="member: 6219"><p>I'm a Defy patient. I just ordered labs through the website on Jan 27th. The next Monday I gave them a phone call, and said I would like to add two more labs to the order. They actually had to cancel the previous order, add the labs, make the new order, and process it for payment. I couldn't have asked for a better experience, and the lab requisition was sent to my email within 15 minutes of hanging up. No extra fees, and they made sure to apply the January discount code to the entire order. I'm glad it's being resolved for you. If you think about it, it's phenomenal that a company like Defy is even taking a look at this forum and reaching out to help a customer outside the official business channels.</p><p></p><p>As a side note, when you log into the Defy patient portal you can check your messages from the last consult. After every one of my consults there has been a message that shows what medications I'm approved to order, and which ones may have been discontinued, based on the consult. There will also be some verbiage at the bottom that will state exactly what labs need to be ordered (or any other action I need to take care of) prior to the next consult. I never have to actually call to get this information.</p></blockquote><p></p>
[QUOTE="Jon H, post: 245386, member: 6219"] I'm a Defy patient. I just ordered labs through the website on Jan 27th. The next Monday I gave them a phone call, and said I would like to add two more labs to the order. They actually had to cancel the previous order, add the labs, make the new order, and process it for payment. I couldn't have asked for a better experience, and the lab requisition was sent to my email within 15 minutes of hanging up. No extra fees, and they made sure to apply the January discount code to the entire order. I'm glad it's being resolved for you. If you think about it, it's phenomenal that a company like Defy is even taking a look at this forum and reaching out to help a customer outside the official business channels. As a side note, when you log into the Defy patient portal you can check your messages from the last consult. After every one of my consults there has been a message that shows what medications I'm approved to order, and which ones may have been discontinued, based on the consult. There will also be some verbiage at the bottom that will state exactly what labs need to be ordered (or any other action I need to take care of) prior to the next consult. I never have to actually call to get this information. [/QUOTE]
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Add and Read Reviews
Doctor and Clinic Reviews
Defy 'Call-in Fee'?
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